File a Complaint

If you are and enforcement agency needing assistance please see the “For Enforcement Agencies”/”Assistance” Tab at the bottom of the page

The Board will address all complaints within its jurisdiction set forth in Massage Therapists and Massage Establishments Act, La. R.S. 37:3551 through 3568, (“Practice Act”). The Board cannot enforce criminal law; parish ordinance laws, resolve workplace disputes, payment disputes or dissatisfaction with a massage.

Complaints Against a Licensed / Unlicensed Individual or Licensed Business

If a complaint is registered against a licensed massage therapist, business or business owner, your contact information is necessary to investigate the allegations. Once the complaint is received, the office will acknowledge receipt of the complaint and may call for additional information. The complaint will then be reviewed by all or some members of the disciplinary committee, which may include the Complaint Administrator, Chief Investigation Officer, Legal Counsel or Executive Director. During the investigation, you may be contacted for additional information, please ensure your contact information is correct.  Complaints may be settled informally by the Board without a formal hearing, or with a formal hearing. An investigation may be dismissed if there is absence of adequate, credible evidence or for other reasons which are justifiable for dismissal.