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Frequently Asked Questions


Complaints (Massage Therapists)

Q: How do I make a formal complaint to the board?

A: ALL complaints must be made in writing and signed by the individual registering the complaint. The board does not accept anonymous complaints about massage therapists.

Q: What kind of complaints does the board receive?

A: The Louisiana Board of Massage Therapy regulates and licenses professional massage therapists. Complaints must be made regarding issues being violated in the board's law, Louisiana Revised Statute 37:3551 et seq and the accompanying rules and regulations. If complaints do not fall within the laws guidelines, there is nothing the board can do to rectify the complaint. Laws regulating Louisiana licensed massage therapists can be found on the board's website. 

Q: I want to complain about an illegal massage establishment or a business advertising massage therapy but providing illegal services. Do I register my complaint with the board?

A: The board is not allowed by law to regulate establishments advertising massage therapy services but providing illegal services. We will accept the complaints and let local authorities know that the establishment is in violation of the massage therapy licensing laws. As a consumer and citizen, you also have the right to report these establishments to the local governing authorities such as city police, sheriff's offices and district attorney offices.

Q: What if I am fined for a violation of the law when I didn't know I was in violation?

A: Ignorance of the law is not an excuse. As a professional, it is your responsibility to read the laws governing your profession and to be familiar with them so you don't make mistakes and find yourself in violation. If you are fined for violating any part of the massage therapy laws, the fines will not be waived because you didn't know you were in violation. The laws are posted on the board's website. Read them, be familiar with them and do not violate them. If you do not understand anything in the law, call the board office and ask for help.


Complaints (Consumer Questions)

Q: How do I make a formal complaint to the board?

A: ALL complaints must be made in writing and signed by the individual registering the complaint. The board does not accept anonymous complaints about massage therapists.

Q: What kind of complaints does the board receive?

A: The Louisiana Board of Massage Therapy regulates and licenses professional massage therapists. Complaints must be made regarding issues being violated in the board's law, Louisiana Revised Statute 37:3551 et seq and the accompanying rules and regulations. If complaints do not fall within the laws guidelines, there is nothing the board can do to rectify the complaint. Laws regulating Louisiana licensed massage therapists can be found on the board's website. 

Q: I want to complain about an illegal massage establishment or a business advertising massage therapy but providing illegal services. Do I register my complaint with the board?

A: The board is not allowed by law to regulate establishments advertising massage therapy services but providing illegal services. We will accept the complaints and let local authorities know that the establishment is in violation of the massage therapy licensing laws. As a consumer and citizen, you also have the right to report these establishments to the local governing authorities such as city police, sheriff's offices and district attorney offices.

Q: If I received a massage and I didn't like it, may I file a complaint with the board?

A: The best course of action when one received services that didn't meet their expectations is to alert the massage therapist or his/her supervisor that you were not happy with your services. Massage therapy sessions are subjective. You may not have been pleased with your massage therapist but it is possible that many other people believe that the services provided by that massage therapist were fine. Sometimes it takes finding the right person to meet your massage therapy needs. Shop around and compare different massage therapists until you find the right one for you.